Member Online Services


MEMBER ONLINE SERVICES
 Frequently Asked Questions

 

  1. What do I do if I forget my Password?

  2. What do I do if I forget my User ID?

  3. What do I do if I forget both my Password and User ID?

  4. What is my PID?  How can I get my PID?

  5. After I log in, how can I get help if I’m not sure what to do?

  6. Is the Member Online Services System secure?

  7. How will I know that you received my updated information online?

  8. Why should I update my information online versus updating my information using a paper form?

  9. I had previously registered through the old Member Portal system and already have a User ID and Password.  Will I have to re-register and get a new User ID and password through the new Member Online Services system?

  10. How quickly will my information get updated if I submit my information online?

  11. Will the Member Online Services system be available every day?

  12. What online services are available through the Member Online Services system?

 

  1. What do I do if I forget my Password?  [back to top]

    Click on the “Forgot Password?” link to get help with your password.  You need to know your User ID, Secret Question and Secret Answer.  Follow the onscreen prompts.

  2. What do I do if I forget my User ID?  [back to top]

    Click on the “Forgot User ID?” link to get help with your User ID.  You will need to know your PID.  Follow the onscreen prompts.

  3. What do I do if I forget both my Password and User ID?  [back to top]

    Click on the “Reset Account” link to reset your account.  You will need to know your PID.  Follow the onscreen prompts.

  4. What is my PID?  How can I get my PID?  [back to top]

    Your PID is a personal identification number assigned to your RSA account(s).  For TRS members with PEEHIP insurance, it is the last eight digits of your contract number on your insurance card (exclude the leading zero).  All new RSA members will automatically be mailed a PID Letter upon the creation of an RSA account.  All other TRS/ERS/JRF members should request their PID number online through RSA's PID request system by clicking the "Need a PID? (Request a PID Letter)" link from the Member Online Services login page.  RSA will mail the PID Letter to you at your mailing address we have on file.  Once a member obtains their PID, they may register for RSA Member Online Services.

  5. After I log in, how can I get help if I’m not sure what to do?  [back to top]

    Getting help has never been easier! The Member Online Services system has Help instructions on every screen/page.  Also, there are FAQs that can provide you with the answers you need.  Simply click on the “Help” or “FAQs” links to get the online help you need.

  6. Is the Member Online Services System secure?  [back to top]

    Yes.  The Member Online Services system uses security technology to assure the privacy of your transactions. In addition, the login and user authentication areas are designed to assure users that only they can access their information. Do not give your Confidential User ID and Password to others.

  7. How will I know that you received my updated information online?  [back to top]

    For any information that you change or update online, you will receive a confirmation message or a confirmation page telling you that you successfully changed or updated the information.  Keep a copy of the confirmation for your future reference.

  8. Why should I update my information online versus updating my information using a paper form?  [back to top]

    Updating your information online through the Member Online Services system is much easier, faster, secure, accurate, and it’s free of charge to you to use!   Both our members and PEEHIP benefit:  Our members will save time and reduce costs as the online system eliminates the need for paper forms, stamps, envelopes, and last minute runs to the Post Office; and PEEHIP will save time and resources and will reduce processing costs.  All these benefits plus maintaining the privacy of your information.

  9. I had previously registered through the old Member Portal system and already have a User ID and Password.  Will I have to re-register and get a new User ID and password through the new Member Online Services system?  [back to top]

    No.  You can use your existing User ID and Password.

  10. How quickly will my information get updated if I submit my information online?  [back to top]

    Immediately.  The Member Online Services system operates in real-time mode.  This means when you receive a confirmation message telling you that you have successfully updated or changed your information online, it is already updated in our mainframe system.

  11. Will the Member Online Services system be available every day?  [back to top]

    Yes.  The online system is available 24 hours a day, seven days a week.  Occasionally, system maintenance will be performed which will require the online system to be down temporarily.

  12. What online services are available through the Member Online Services system?  [back to top]

    Currently, all registered members of TRS, ERS, JRF and RSA-1 can view and change their personal and demographic information online.  They can also view information about their account balances, service credits, contributions and beneficiary data online.  PEEHIP members can also view their PEEHIP insurance coverage as of the current date, and can update their student dependent’s status for health insurance coverage online.  PEEHIP members can enroll in new coverage or make changes to existing coverage during the online Open Enrollment period of July 1 through September 10 and the coverage will become effective October 1.  New PEEHIP employees can enroll online in PEEHIP coverages up until 30 days after his or her hire date and can choose the effective date of coverage to be either the date of hire or the first of the month following date of hire.   Within 45 days of a qualifying life event (QLE), PEEHIP members can enroll or make changes online to his or her health insurance and/or flexible spending accounts outside of Open Enrollment and can choose the effective date of coverage to be the date of the event or the first of the month following the event.  The QLE menu option is available year round for the following QLEs:  adoption of a child; birth of a child; legal custody of a child; and marriage of a subscriber.



The Retirement Systems of Alabama
P.O. Box 302150
201 South Union Street Montgomery, AL 36104
877.517.0020
Site/Technical  Questions
877.517.0020 x7000
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